Delivery & Returns Policy
Shipping
If you order before 12:00pm AEST we aim to get your order out the same day, otherwise it will be dispatched the next business day. Please note that processing times may be extended during trade shows and peak periods.
Delivery Method: We use Australia Post as our primary shipping carrier.
Authority to Leave: If you select "Authority to Leave" at checkout, Polaris is not liable for lost, stolen, or damaged packages once delivered.
Backordered Items:
When an item is on backorder, we'll do our best to provide you with an estimated timeframe.
Please be aware that international shipping and customs clearance may cause delays beyond our control.
As soon as we receive your backordered item, it becomes our top priority. We commit to dispatching your order within 1-2 business days of the stock arriving at our facility.
Refunds
14-Day Grace Period
We understand that sometimes products don't meet your expectations. Polaris offers a 14-day grace period for returns:
- Return items in original, unmodified condition within 14 days
- Refund covers cost of goods only (postage and handling charges are non-refundable)
- Items not in original condition incur a 15% restocking fee
14-30 Day Returns
Products returned between 14-30 days:
- Refund available with 15% restocking fee applied
- Items must be in original condition
After 30 Days
No refunds are processed for returns after 30 days from purchase.
IMPORTANT: Any goods returned in non-original condition will incur a 15% restocking fee, regardless of return timeframe.
Return Policy
If we cannot troubleshoot and solve your issue remotely through our support channels, you will need to send the item back to us for assessment. Return shipping costs are at the customer's expense.
