Warranty & Returns

Warranty & Returns

What Does the Polaris Warranty Cover?

  • Defective equipment
  • Defective cables

What Is Not Covered Under Warranty?

  • Abuse
  • Improper installation
  • Alteration to cables (including cutting of any cables)
  • Remote control batteries
  • Accidents
  • Water damage
  • Improper use
  • Labour
  • Postage and handling

When Is Warranty Voided?

  • The unit is tampered with, damaged or modified in any way
  • Cables have been cut or modified in any way
  • The device is subjected to over voltage
  • Jailbreaking, rooting, or installing unauthorised apps, firmware, or software that damages or interferes with the unit's operation

Experiencing an Issue With Your Product?

Before reaching out, a few quick checks can often solve the problem faster:

  • Check for software updates. If your product supports over-the-air updates, make sure it's running the latest firmware.
  • Record a video of the issue and send it to us via Facebook, Instagram DM, or email so we can diagnose it faster and escalate to the manufacturer if needed.
  • Check your connections and wiring, as loose cables or mounts are a common cause of issues.
  • Note when the issue occurs, such as at startup, after a period of use, or under specific conditions.

If these steps resolve your issue, let us know as we love to hear it! If we don't hear back, we'll assume everything is working. Your feedback also helps us assist future customers with similar problems.

Still having trouble? Call us on 1300 555 514 to speak with one of our staff, or email sales@polarisgps.com.au with your telephone number so we can call you back.

If we can't resolve the issue remotely, you'll need to send the item back to us for assessment.

Making a Warranty Claim

To keep your claim moving quickly:

  1. Fill out our Online Returns Form
  2. Include a copy of your original receipt with your returned item
  3. Be as detailed as possible describing the fault, as this helps us process your return faster and avoid delays

There's no need to print the form. Once submitted, we receive it digitally.

Once submitted, package your item and send it to:
2/12a Distribution Place, Seven Hills, NSW, 2147

Please allow 2-3 working days from when we receive your item for our technicians to inspect it and take the necessary action. If the fault can't be replicated, we'll give you a call or send you a message. A detailed fault description helps us pinpoint the issue and advise the right next steps, as items sent back with little detail can sometimes turn out not to be faulty at all.

Return shipping costs are at the customer's expense.

Refunds

We offer a 14-day grace period. Simply send the item back in its original condition within 14 days of purchase, and we'll refund the cost of the goods, less postage and handling.

Refunds take approximately 5-10 working days to process and will be refunded via your original payment method.

Please note: we can only process refunds for items purchased directly through D & O Electronics Pty Ltd T/as Polaris. If purchased through one of our dealers, please contact them directly, as their procedure may differ.

Receiving Your Order

Please check that all items are included as soon as your order arrives. While we take great care packing every order, occasional errors happen. If anything is missing, contact us within 14 days of delivery with photos of what you received.

Claims made after 14 days of delivery can't be accepted, as we're unable to determine responsibility for missing or damaged items beyond this timeframe.

Refund Timeframes

  • 0-14 days: Full refund of goods (postage and handling non-refundable). Items must be returned in original, unmodified condition.
  • 14-30 days: Refund available with a 15% restocking fee. Items must be in original condition.
  • After 30 days: No refunds processed.

Any item returned in non-original condition will incur a 15% restocking fee, regardless of the return timeframe.

Your Rights

For more on your consumer rights, visit the ACCC Repair, Replace, Refund, Cancel guide.