Shipping Information
Shipping Policy
At Polaris GPS & Rear Vision, we aim to get your order to you as quickly as possible. Below you'll find everything you need to know about processing times, delivery methods, and estimated shipping timeframes.
Please note that all timeframes below are estimates only and are not guaranteed. Delays caused by carrier disruptions, peak periods, trade shows, or circumstances outside our control may affect delivery.
Processing Times
Orders placed before 12:00pm AEST are aimed to be dispatched the same day. Orders placed after this time will be dispatched the next business day. Please note processing times may be extended during trade shows and peak periods.
Delivery Method
We use Australia Post as our primary shipping carrier.
Authority to Leave
If you select "Authority to Leave" at checkout, Polaris is not liable for lost, stolen, or damaged packages once delivered.
Backordered Items
When an item is on backorder, we'll do our best to provide an estimated timeframe. Please note that international shipping and customs clearance may cause delays beyond our control.
As soon as backordered stock arrives at our facility, it becomes our top priority — we commit to dispatching your order within 1–2 business days.
How Long Will My Shipment Take?
Most orders ship from Sydney via Australia Post. Delivery timeframes depend on your location and chosen shipping method:
| Destination | Timeframe |
|---|---|
| Within NSW | 2–4 business days |
| Interstate (Rest of Australia) | 3–6 business days |
| Express Post (Australia-wide) | Next business day within the Express Network; 1–3+ business days for regional/interstate areas outside it |
| New Zealand (Standard) | 4–7 business days |
| New Zealand (Express) | 2–5 business days |
Damaged or Missing Items
Please check that all items are included as soon as your order arrives. While we take great care packing every order, occasional errors happen. If anything is missing or damaged, contact us within 14 days of delivery with photos of what you received.
Claims made after 14 days of delivery can't be accepted, as we're unable to determine responsibility for missing or damaged items beyond this timeframe.
