Yes, D & O Electronics Pty Ltd (trading as Polaris GPS & Rear Vision) is Australian-owned and has been supplying automotive electronics and 4WD accessories for over 20 years.
No, we don't dropship. We're an Australian-owned business based in Sydney, and we stock and dispatch our products directly.
We're based in Seven Hills, NSW. Our full contact details are available on our Contact Us page.
Yes, we are located at 2/12a Distribution Place, Seven Hills, NSW, 2147.
Our hours are Monday - Friday 9am-4:30pm
No, our following hours are:
Monday - Friday 9am-4:30pm
Cheaper alternatives, particularly from overseas sellers, often come with hidden trade-offs: no local warranty support, unclear returns processes, and products that aren't tested or backed by a business that understands the Australian market.
We've been supplying automotive electronics and 4WD accessories for over 20 years, and every product we sell is bench tested before it leaves our warehouse.
If something goes wrong, you're dealing with a real Australian business and a team who can actually help troubleshoot the issue, not a faceless overseas listing.
Look for the Vehicle Compatibility section on each head unit's product page. It's the quickest way to check if a unit will suit your vehicle before you buy.
Otherwise, feel free to reach out to us to confirm before purchasing.
Yes all of our current head units support both WIRELESS & WIRED Apple Carplay and Android Auto
Yes, they do. You can view these guides before purchasing in the Support section on each product page.
Yes, we're always improving our products. Our head units now support over-the-air updates, making it easy to keep your product up to date.
If you order before 12:00pm AEST we aim to get your order out the same day, otherwise it will be dispatched the next business day. Please note that processing times may be extended during trade shows and peak periods.
Delivery Method: We use Australia Post as our primary shipping carrier.
Authority to Leave: If you select "Authority to Leave" at checkout, Polaris is not liable for lost, stolen, or damaged packages once delivered.
Backordered Items:
When an item is on backorder, we'll do our best to provide you with an estimated timeframe.
Please be aware that international shipping and customs clearance may cause delays beyond our control.
As soon as we receive your backordered item, it becomes our top priority. We commit to dispatching your order within 1-2 business days of the stock arriving at our facility.
How long will my shipment take?
Most of our orders ship from Sydney via Australia Post. Delivery timeframes depend on your location and chosen shipping method:
- Within New South Wales (NSW): 2 to 4 business days.
- Interstate (Rest of Australia): 3 to 6 business days.
- Express Post (Australia-wide): Next business day within the Australia Post Express Network, or 1 to 3+ business days for regional and interstate areas outside the network.
- New Zealand (Standard): 4 to 7 business days.
- New Zealand (Express): 2 to 5 business days.
Yes, please reach out to us directly so we can cancel and refund your order.
We don't offer installation ourselves, but our head units and cameras are designed for professional or experienced DIY installation. Check the product page for compatibility and installation notes.
We currently ship to New Zealand and will hopefully open up to other countries at a later date.
When an item is on backorder, we'll do our best to provide you with an estimated timeframe.
Please be aware that international shipping and customs clearance may cause delays beyond our control.
As soon as we receive your backordered item, it becomes our top priority. We commit to dispatching your order within 1-2 business days of the stock arriving at our facility.
We accept Visa, Mastercard, American Express, and UnionPay, along with Shop Pay, Apple Pay, and Google Pay for fast checkout. We also offer PayPal and Afterpay for added flexibility.
Yes, all payments are processed securely through trusted providers, and we never store your card details.
Yes, our products come with warranty cover against defective equipment and cables. Full terms are on our Warranty & Returns page.
No, self-installation doesn't void your warranty. However, our warranty covers defective equipment and cables only, it doesn't cover damage caused by improper installation. If you're not confident installing it yourself, we'd recommend using an experienced installer to avoid any issues.
Warranty claims are handled the same way regardless of where you purchased, so you can come straight to us for any warranty issues.
Refunds, however, work a little differently: if you bought directly from Polaris (including at a show), refunds are handled by us, but if you purchased through one of our dealers, you'll need to go through them for a refund, as their process may differ from ours.
Yes, within 14 days of purchase, provided the item is returned in its original, unmodified condition. See our Warranty & Returns page for the full process.
Please reach out to us straight away with detailed photos showing the item damaged and the box.
Absolutely. You can call us on 1300 555 514 or email sales@polarisgps.com.au, and our team will help directly.
Yes, you can come directly to our warehouse in Seven Hills, NSW to pick up your item.
Call us on 1300 555 514 or email sales@polarisgps.com.au with your phone number, and one of our team will help troubleshoot the issue.
No problem at all, this is where we shine! Our experienced team is here to help with any questions, whether it's before or after installation. Text, call, or email us, whichever suits you best.
Phone: 1300 555 514
Text: 0483 930 453
Email: sales@polarisgps.com.au
Yes, please visit our become a dealer page
Yes we do, please visit our content creator page.
